An integrated contact center that turns every call into an exceptional customer experience
A scalable platform that unifies calls, WhatsApp, email, and tickets into a single agent desktop with live dashboards and customizable analytics.
Smart routing · CRM integration · WhatsApp Business
Missed calls and delayed customer responses
Lack of accurate team performance reporting
Fragmented channels: WhatsApp, email, phone
Difficulty tracking complaints to resolution
No integration with sales and CRM systems
High traditional telephony costs
Requirements study & on-site assessment
Engineering design & layouts
Supply of certified original equipment
Professional installation & cabling
Programming, configuration & integration
Testing, commissioning & handover
Client team training
Technical support & periodic maintenance
Intelligent Call Distribution (ACD)
Routes every call to the best-fit agent by skill, department, and customer priority.
Call Recording & Archiving
Secure recording aligned with QA, training, and compliance needs.
Advanced IVR & Voice Menus
Bilingual professional voice experiences with smart caller interaction.
Live Performance Dashboards
Real-time KPIs for calls, response, wait, resolution, and SLA.
CRM & WhatsApp Business Integration
Integrates with Salesforce, Zoho, HubSpot, Odoo, with native WhatsApp threads.
Auto Dialer & Outbound Campaigns
Sales and survey outbound campaigns in a few clicks.
One Step from Start
Want a Contact Center solution tailored to your project?
Our team helps you study requirements, pick the right tech, and deliver the solution from supply to commissioning and training.
Complete cloud PBX & call-center system — live in 24 hours
Atheer is Ibtikar's productised cloud platform for PBX and contact centers. Everything your business needs — auto-attendant, intelligent routing, recording, analytics — in one ready platform with zero on-prem hardware.
- Live in 24 hours
- Zero on-prem servers
- Automated backup & monitoring
- Direct Saudi support
Top system capabilities
AI voice agent
Natural Saudi-accent virtual agent running 24/7 — answers, books appointments, and handles calls even outside business hours.
Works with desk phones
Supports Yealink, Grandstream and Cisco SIP desk phones — or the Atheer Web / mobile app directly.
Full-feature contact center
Smart queues, live wallboard, recording, KPIs, and per-agent analytics — built for clinics, hotels, sales teams, and support.
Multi-level IVR & voice broadcasts
Professional auto-attendant, voice menus, automated voice broadcasts, and routing by department, language, and hours.
PSTN gateway & local numbers
Connect your local Saudi numbers (920 — 011), route international calls easily, plus your own private company subdomain.
Automated backup & monitoring
Cloud infrastructure live in 24 hours, with automated backups and 24/7 system monitoring — no servers to buy.
Three plans — what makes each different
Plans differ by the level of professional tooling (queues, analytics, PSTN, integrations) and team size they fit. Compare and subscribe directly from the platform.
Basic
For startups & small sales teams
- Basic IVR auto-attendant
- Core call recording
- Live reports
- Atheer Web + mobile SIP app
- Voicemail
Pro
Most popular — for growing teams
- Everything in Basic
- Customer service queues (ACD)
- Live agent wallboard
- Ring groups & advanced business hours
- Multi-level user permissions
- Per-agent KPI reports
- Automated backup
Premium
For large centers, hospitality & healthcare
- Everything in Pro
- Private company subdomain
- PSTN gateway & local numbers
- QR device provisioning
- CRM integration & BI analytics
- Auto Dialer for outbound campaigns
- Advanced recording with extended storage
- AI call credits support
Large contact center or custom needs? Atheer offers a Custom plan — talk to us.
Use Cases
Where Is This Solution Used?
We tailor the solution to each sector based on real day-to-day operational requirements.
Banking & Finance
Tailored for this sector
Insurance
Tailored for this sector
E-commerce
Tailored for this sector
Healthcare
Tailored for this sector
Real Estate
Tailored for this sector
Government Entities
Tailored for this sector
Thoughtful integrations with the systems you already use — so everything works together seamlessly.
Deep expertise deploying contact centers for high-stakes sectors in Saudi Arabia, focused on flexibility, security, and customer responsiveness. We deliver solutions that scale with your team.
We provide both. You can start cloud and migrate on-premise later as needed.
Yes — official WhatsApp Business API integration managed inside the agent desktop.
From one week for small centers to 4–6 weeks for advanced multi-site deployments.
No — we provide reliable SIP trunks with local numbers at far lower cost.
Yes — training for agents, supervisors, and technical admins on the full platform.
Related Solutions
Solutions that integrate with Contact Center
We design integrated solutions — clients typically combine multiple systems for maximum value. Discover what pairs well.